RV Bingo


	FAQ I've never played before…can I try the game? Yes, RV Bingo offers a "Play for Fun" mode where you can learn to play and practice before joining a live game. Please note: all credits won in this area are not transferable. Getting Started How can I start playing? What does it cost to play bingo? Is there a limit on the number of cards I can buy? How do I change the number of cards I can play? How can I change my personal information, like my nickname and password? What happens if I forget my password? Deposits & Withdrawals How can I credit my account? What kind of payment methods can I use to make deposits? How long does it take for added credits to become active in my bingo account? What is the maximum and minimum amount of credits I can purchase at one time? What is the Activation Key and why is it important? I won! How do I withdraw money from my account? Can you transfer the money directly to my credit card? What is the least amount I can cash out? How long does it take to receive the requested money? Tech Support I’m already a RV Bingo player, but a new version begins to download when I log in. Can I play in more than one hall at the same time? I was disconnected during a game I was playing. How do I find out about any special offers or changes? I can’t find an answer to my question. What can I do? Playing The Game How many people will I be playing with? Can I chat with other players? So what happens if I have a bingo? What if more than one person bingos at the same time? What do the colored boxes next to “Players:” mean? Can I daub my own cards? Do I have to hit bingo? Do I have to hit Play every time? Can I change my cards? I just won a Jackpot!! Now what? How is the prize money determined? Specials, Chat Games and Bonus Bucks How can I play the Chat Games? How can I receive bonuses? What are Bonus Bucks? What are Bonus Tires? What happens to my bonus bucks if I change my name during a special? What is the Bonus Bank? Getting Started How can I start playing? Step 1: Download the software Step 2: Register to play Step 3: Credit your account What does it cost to play bingo? The majority of games are pay games. Bingo card prices start at 1 cent (USD) to $1.00. The prices of side games such as Keno, Slots, Video Poker, Pull Tabs, Scratch Cards & Blackjack vary, depending on the side game played, with prices starting at 1 cent to $5.00 (USD). Is there a limit on the number of cards I can buy? The number of cards you can play at a time will vary from game to game. The minimum and maximum card values are shown in the “Buy” area, and you may select a number of cards within the range indicated. How do I change the number of cards I can play? To change the amount of cards you are playing: Click the Cards Auto Tab, then use the arrows next to each Card Price to buy more or less cards, then click Apply. You can also go to Auto and add more cards before, or in some cases, during a game. How can I change my personal information, like my nickname and password? You can always update or edit your personal information. Simply enter the game, click on the Cashier Button, then click on the Player Details Button on the left side of the screen. The page will refresh and your account information will be displayed. If you wish to change your nickname, scroll to the bottom of the page and erase the current nickname showing and type in your new desired nickname. If you would like to change your password, click on the words located next to the nickname box and two boxes will appear. Type your new password into the first box then re-type it again for verification. Click on the Update tab. ( We recommend that you write down your new nickname or password immediately after you change this information). What happens if I forget my password? If you forget your password or nickname, at the Log In screen you will see a line that says: “If you forgot your password, click here to request it.” Your nickname and password will be sent to the email address that you have registered with RV Bingo. Deposits & Withdrawals How can I credit my account? Crediting your account is very easy! If you are in the game site, click on the Cashier button and you will be taken to the secure deposit area. You are already logged in, so simply choose your deposit method. If you are on the RV Bingo web site, click on the Members button and enter your login information. Once you are in the secure deposit area, simply follow the instructions and choose your deposit method. What kind of payment methods can I use to make deposits? RV Bingo accepts a wide variety of payment options. We accept Visa or Mastercard credit cards and debit cards with Visa or Mastercard endorsement. In addition you can deposit by: Neteller www.neteller.com/neteller/signup.cfm Neteller InstaCash 900Pay by Neteller http://www.navahonetworks.com/products/ewallet/ PrePaidATM www.prepaidatm.com Firepay www.firepay.com How long does it take for added credits to become active in my bingo account? It should only take a few minutes for the credit to reach your account. What is the maximum and minimum amount of credits I can purchase at one time? The minimum amount you can deposit is $10.00 and the maximum is $200.00. What is the Activation Key and why is it important? The activation key is sent at the moment you register an account at RV Bingo together with a welcome email. All you do is click on the link provided in that email to activate your account. Your account must be activated if you want to make withdrawals. You may open the game, deposit money and play without activating, but activation is necessary to take a cash-out. I won! How do I withdraw money from my account? You have several options: wire, check or credit to your funding method, (depending on how you made your deposit.) If you want to receive a wire or check, fill out a money request form which is available on the RV Bingo web site. Checks are mailed to the address registered with RV Bingo. Please be sure the address is correct prior to making the withdrawal request. Or, you may receive a credit via Neteller, Firepay and PrePaidATM if they were used to make your deposits. *Please note: There is a cash-out limit of $10,000 per 30-day period.* Can you transfer the money directly to my credit card? Yes, we can credit your credit card if you used a Visa Credit card, up to the amount you deposited. Please note: Visa Debit cards cannot be credited. What is the least amount I can cash out? The minimum amount for a cash-out is $50.00, and you may make only one cash-out every 24 hours. But remember, when you make a withdrawal, the bonus bucks left in your account will be reduced, depending on the amount of cash remaining in your account. Bonus Bucks already in your Bonus Bank are also affected. For example: If you withdraw all cash, or leave less than $10 cash, all Bonus Bucks are removed from your account. If you leave $20 cash, the Bonus Bucks left in your account will be $10 Bonus Bucks. How To Cash Out 1. Click on the Cashier button. 2. Click on the Cash Out button 3. Enter the amount you wish to Cash Out. (The minimum amount you may cash out is $50.) 4. Verify that you are aware of any Bonus you will lose by Cashing Out. 5. Select your method of payment and enter any account numbers necessary. 6. Hit the Enter button and your Cash Out will be processed as soon as possible. If you have any questions regarding your Cash Out, please write to help@rvbingo.com How long does it take to receive the requested money? The amount of time will depend on the method of payment used to process your request. Here’s a list of approximate times, by payment method: MethodRV Bingo Processing TimePayment Method Processing NetellerWithin several hoursAvailable within 1 to 24 hours Credit CardWithin several hoursAvailable in 3-7 business days WireWithin several hoursAvailable in 6-10 business days CheckWithin several hoursAvailable in 7-10 business days Tech Support I’m already a RV Bingo player, but a new version begins to download when I log in. We want RV Bingo to be the best bingo game you can play, so we use the latest technology and add new game features. As soon as new updates are ready, we make them automatically available at the login. The download may take a few moments, but it gives you all the latest features available. Can I play in more than one hall at the same time? Yes, you can play in both bingo halls. To do this, you must enter each hall, and then set the Auto Buy option for each hall separately. You may set the number of games you want to play and the number of cards, depending on the card price. I was disconnected during a game I was playing. If you get disconnected from the Internet in the middle of a game, the RV Bingo software program automatically re-establishes the Internet connection, logs back into the bingo game, and directs you to the game that was interrupted, so that you can continue playing the very same cards you were playing before the disconnect. If you are unable to connect by the end of the game, the next time you log in to the game the program will send you a note that appears in the “Notes” area of the game informing you of the outcome of the game you couldn’t finish. Since the game server continues to play your cards for you while you are disconnected, it will award you the prize if you have bingo for a certain card. If you are disconnected during a bonus slots game, the next time you log in you may continue to play that bonus game without interruption. How do I find out about any special offers or changes? We notify all our players by email and/or by posting in the game. We send newsletters to the e-mail address you have given in your account information at our site. If you want to receive the newsletters make sure you have entered a valid e-mail address. The newsletter is also available on www.rvbingo.com. Despite our best efforts we are finding it increasingly difficult to contact our players on AOL and some other Internet service providers. If you are an AOL user, or you have not been receiving our e-mails, this could be due to your Internet service provider blocking emails from online bingo sites. This means you will not receive our newsletters or special promotions, and more importantly, our support personnel will not be able to reach you when replying to your emails. We suggest opening an alternative free email account at www.yahoo.com or www.hotmail.com, and then update your information in the member’s area, account information, on our homepage. I can’t find an answer to my question. What can I do? If you can’t find an answer to your question on this page, or in the full Help files, the CM in the Chat Room can often answer the question for you. Plus, RV Bingo provides tech support and help for players 24 hours a day, 7 days a week. Simply send your question via email to help@rvbingo.com and someone will assist you as soon as possible. Playing The Game How many people will I be playing with? Each game will show how many players are currently in the game. The next game should have a similar number. It will vary depending on the time of day, the day of the week, and what specials are offered. The number of players in the game is next to “Players” under the number call board and can also be seen in the Halls button. Can I chat with other players? Yes! Simply click on the Chat button to the bottom left of your screen to enter the chat room and meet some new friends. There are friendly, helpful Chat Masters available 24/7 to help. You can recognize them by the different color type and the “CM” in front of their names. We have two chat rooms, General and Questions. The General chat room is where you will find your fellow bingo players as well as the CM on duty. The Questions room is sometimes used for the Tech or a CM to help players with problems, or to explain certain software features without interrupting a chat game that is in progress in the General chat. So what happens if I have a bingo? Cards change color as you get closer to the winning pattern. When a card is three calls away from a win, it will turn purple, two calls away it will turn blue, one call away it will turn green, and when you have bingo it will be red and tell you that you have a bingo. If not on Auto Bingo, you must hit the bingo button to claim your prize, but if on Auto Bingo, the bingo will automatically be claimed for you!! Congratulations!! What if more than one person bingos at the same time? In cases where more than one player bingo’s on the same number, the prize is split between the winning cards. If you needed the same number on 2 cards and another player needed it on only 1, you would get 2/3^rd of the prize for that game! What do the colored boxes next to “Players:” mean? Those boxes show how many players have cards getting close to bingo. Purple shows how many players are 3 numbers from Bingo, Blue, 2 numbers from Bingo and Green, 1 number from Bingo. Can I daub my own cards? Yes! Just click the Cards Auto Tab, and then be sure Auto Daub is unchecked Do I have to hit bingo? If you have NOT set the Auto Bingo option, you MUST hit bingo. To set up auto bingo, go to the Auto Tab on your screen and set auto bingo. Do I have to hit Play every time? No, not if you set up “Auto Register” in Auto. Go to Auto on your screen and check Auto Bingo, Auto Daub, and Auto Buy, change the amount of cards to the amount you would like to play and hit “Apply” to save changes. You also have the option of setting the game to play only a certain amount of games. To do this, place a check mark in the box next to the words, "Stop after”. You can then use the up and down arrows next to the box to set a certain number of games you would like it to play. Can I change my cards? When you play at RV Bingo, the game creates cards for you every time you log in. In between games you can change just one card by clicking on the card and then the Change Card button directly under your cards, or if you wish, you can click the Change All button to replace all of your cards with new ones. I just won a Jackpot!! Now what? Congratulations! Jackpots can be cashed out using any of the available withdrawal methods. Be sure to leave enough in your account to allow you to play for a few more days while your winnings are expedited to you. You may also want to consider leaving money in your account for future play. Many players do this, and some go on to play and win even more. If you elect to cash out all your winnings, please stop playing until your Cash out is processed. Cash outs can take up to 12 hours but are usually done in minutes, depending on the method you chose to use to receive your Cash out. How is the prize money determined? The cash prize is based on the number of cards in play during the previous game. A share of that cash total goes toward the prize for the following game and towards the jackpot. The more cards that players play, the bigger the prize. Jackpots are progressive so they keep growing until they are won. Some games, however, have fixed prizes and fixed jackpots. Specials, Chat Games and Bonus Bucks How can I play the Chat Games? We play a variety of chat games throughout the day. You must be in chat in the Main Hall to play the chat games. All chat games and rules are posted on the web site www.rvbingo.com under Chat Specials. You can also access the chat specials from your game by clicking on the Schedule button and then Chat Specials on the page that appears. When in chat, hover your mouse cursor over the game name at the top of the chat screen and the full game description will appear. If you have any questions, be sure to ask the CM for help. How can I receive bonuses? At RV Bingo you can receive bonuses in many ways! Please note that all bonuses are paid in Bonus Bucks. Click here for full details. Deposit Bonuses: Every time you make a deposit, you will receive a bonus! You will receive 100% bonus on your first deposit and 50% to 100% bonus on all other deposits over $10. Referral Bonuses: If you refer a friend, you will receive 50% of that friend's first deposit in Bonus Bucks. And you can refer as many friends as you like. The minimum deposit your friend must make for you to receive a bonus is $10. Chat Game Bonuses: If you join in our chat games you'll have lots of opportunities to win even more Bonus Bucks. What are Bonus Bucks? A Bonus Buck (BB) is a reward for playing at RV Bingo. It is essentially free money, and we'll give you a lot of it! You can earn BB’s by introducing your friends to our game, by winning various contests or just by being in chat and playing our special games. Bonus Bucks can be used at RV Bingo to play Bingo, Slots, Poker, Keno, Pull Tabs or Scratch Cards. Our side game of Blackjack is not playable with Bonus Bucks. If you have both real cash and Bonus Bucks in your account, the real cash will be used first. You cannot withdraw Bonus Bucks but you can play with them and win real cash!! What are Bonus Tires? We like to reward players for playing at RV Bingo, and the Bonus Clover game is one way we bonus all of our players. Here's how you play: You'll notice a group of 10 tires on your game screen for you to collect. You collect a clover based on cards that you played that did not win bingo. When you have collected all the tireson the screen, you win a bonus! After you have collected ten tires, three gems will be displayed on your screen…you choose one to reveal your bonus! Please note: the number of cards required to collect a clover is set by the server, and will vary from game to game. What happens to my bonus bucks if I change my name during a special? If you change your name before your bonus bucks are credited, they may not be credited to your account. Please be sure you have received all bonus bucks owed to you before changing your name. Please notify the CM right away if you changed your name and did not receive your bonus bucks, so that they can credit your bonus. What is the Bonus Bank? When the number of deposit, referral and chat game bonuses exceeds a specific limit (more than 150% of your total deposits), the excess Bonus Bucks are deposited into the Bonus Bank and the amount is displayed below your Credits. In order to use the Bonus Bucks stored in the bank, you must make a deposit to your player account. Please note that if the number of Bonus Bucks in the Bonus Bank is zero, the Bonus Bank will not appear on the playing window.